No Customer Service Cash Build New Canada

No service delivery. I purchased metal sheet to finish off my buil**** project, on the 12 January 2021. We were promised delivery in the next 3-4 days. Today is the 01 Feb 2021 and we still have not gotten a delivery. All we get is excuses from the manager at the store, at first there was a death in the trucking system and now its supplier issues. When asked for a refund Im getting told issues with the system. All i want is for them to delivery so I can finish building. This is delaying a lot of other processes and essentially wasting money for me. Could someone pls help resolve this matter. QTS***