No Customer Centricity

A few months ago I purchased a few things from this store, and the customer service is pathetic. I then visited the store again and I was ignored completely. I then got the Area Manager and lodge a complaint and he assured me things would change. I told him that I felt that I would never visit the store again, but he advised the store wasn't doing that well and that every customer should matter, he then referred me to the store manager, and we had a good discussion and I decided to give them another chance. After purchasing a Thandi Bathroom set, I discovered that their was an item short in the urinal, I went back to the store and to get a simple washer became a hassle. Eventually I given a washer from another set, after wasting almost 30 minutes in the store. Yesterday (29.04.2024) I decided to buy a few items and when I confirmed when delivery would be made the manager advised that the soonest would be the following day 30.04.2024, at about 14:00 I called to confirm if delivery would be made and a gentleman advised that he was going to give the instruction for delivery at 15:00. I rushed from work, to accommodate the delivery schedule, but nothing transpired. I then called the store to enquire/ask for the drivers mobile number, and when I called him he advised he was given no instruction to deliver at my address. I then called the store and spoke to the manager, who told me delivery takes approximately 2 days, I then advised him that the person that assisted me, confirmed and agrees that delivery would be done, he then said he will arrange delivery the following day 01.05.2024. I have come to realize that no on takes responsibility and the only thing that matters is your money, as soon as you leave the store Customer Services leaves with you. CashBuild Uitenhage you have disappointed me once again, and honestly speaking I don't think I would be visiting or purchase anything from your store again. It is clear to me customers are not valued.