Manager shielding the contractor driver shady behaviour, procedures not followed, undermining and disrespecting clients, trying by all means that the complain evaporates into thin air

Good day I have purchased bricks from Cashbuild at Katale Square in Marapyane and the delivery was made on the 3 December 2022. During the delivery, the delivery transport hit and damaged the wall and the gate. The driver did not report the incident at Cashbuild or to the transport owner contracted to Cashbuild nor did he leave his details phone number etc. There were two people I have asked to receive the goods as I was not home, They have witness everything even the driver does not deny. I laid a complain with the manager at Marapyane cashbuild the following week after the incident. The manager said he will tell the driver to fix the damage. I refused because to me the damage was a responsibility of Cashbuild as I made a purchase from cashbuild not some individual. He then said that is the procedure that they follow and they have dealt with similar complains before and dealt with them that way. I then agreed. The driver said he will come on saturday, he did not come and **** that he came. We then arranged for the following weekend sunday, I drove from Pretoria to wait for him. By 11:00 he did not arrived, I call him and said he is on the way. I asked him whether he has material to use of which he said No. I told him there was no point for him to come if he didn't have a material and asked him who's material he was thinking he was going to use to fix the damage he caused. He couldn't answer. On Monday or during the week following that Sunday I called the manager and told him was has happened. He said, I can fix the damage myself and thereafter submit an invoice. I did exactly as he said, to this day the invoice is not paid, he did not call. I called and met him at Shoprite on 18 January 2023, he said he will follow up. I called on 24 January 2023, his phone (the manager) was off. Since 18 January 2023 he did not have the decency to give me a courtesy call to update me. I want have spent R3589.60 unplanned, to fix cashbuild damage. The manager has no respect for Cashbuild clients, he did not follow the complain procedure. He did not come to assess the damage done, instead of taking responsibility for the damage his makes sneaky arrangements with cashbuild contractors to undermine cashbuild's clients. Driver took the invoice with original receipt, **** to this manager that he came at the damage address. I want the money I spent on fixing the damaged to be paid before 31 January 2023 on the account details provided on the invoice.