Lack of or poor service received and disregard for customer's time.

I left my floorplan for material quote at Northam Cashbuild on Wednesday 22nd June 22 ,I was informed I will receive a call when done but that was not the case,so I went on Friday 24th and was informed that it will be ready following Saturday morning. I did not go Saturday to allow for enough time and only went Moday 27th only to find nothing was done and was told the same story again that it will be ready tomorrow.I politely took my plan,however I am disappointed at the service I received .