Lack of communication which leads to poor service

I opened a Cashbuild Savings card last year and it happened that in July last year, the nearest Cashbuild near to me was looted and it has been closed ever since and here I'm talking about the Cashbuild in Newcastle. So, I have stopped saving because no one knows when they will reopen or atleast provide me with an alternative that I can use to pay towards my savings. What pains most is that after the July events, I have never received no communication from Cashbuild about the contingency plan if there is any of course with regards to this. I have stopped saving and have decided to use other service providers to get the building material and I would like Cashbuild to refund me with my money that I have already saved.