WQ
Wendy Q

1 reviews | Active since Aug 2014

09 Sept 2025, 09:48

Insulted at the store for 15 boxes of tiles. I want my name cleared!

On the 2 July, I bought tiles at Cashbuild Frere, 15 boxes. They were to be delivered at my place which is about 800m from the store. The delivery dragged due to the fact that I'm not always home. On the 8 July, there was a truck at my gate and when approached it, the guy told me he wanted me to sign the invoice for a delivery that was done days ago. I asked him where were the tiles, he pointed at my verandah that they left the tiles there. I couldn't sign. I quickly ran to the store to be thrown from pillar to post. Bukiwe Kupe told me the tiles were delivered to my place and received by my kids who are 19&21. I asked her if they were there, why didn't they sign because they're old enough to count and sign for the stuff.

Since the 8 July I've been up and down going to the store until yesterday when I realized Bukiwe is in fact insulting me, I went to the manager. The manager called the delivery crew who confirmed that when they offloaded the tiles there was nobody at my place. ( I was not there when he confirmed that). I had to call two witnesses and I gave the manager my phone to listen to voicenotes confirming I was not home for the whole week. Bukiwe still insisted that my kids were there. I am now about to go to their schools in Mthatha for a register showing where were they on the days in question. That will be petrol driving 110km to and 110km back. I feel so very much insulted by Cashbuild Mt Frere. I've built all my three homes being their customer. I've never stole a globe there, not even a nail and now all of a sudden, this.

I am taking this to court. I want the law to take its course and after the proceedings my lawyer to make it a point that Cashbuild clears my name.

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Replies (1)
Cashbuild
Cashbuild's reply09 Sept 2025, 11:14
Official
Dear Wendy

Thank you for bringing this matter to our attention.  Please accept our sincere apologies for the inconvenience and poor service received, this is unacceptable.

Our Divisional Manager will be in contact with you shortly to discuss.

Kind regards

Vanessa Pretorius
PA to Chief Operating Officer