Incorrect information

I left me house plan on the 5th of August at cash build cosmo, I was told that it will be ready in 7 working days I waited for the call and nothing until I decided to call them on the 18th and I was told it was ready this morning I went to collect my quotation and lord they just did **** nothing that I asked for after waiting for 10 working day to get a quotation that I won't even use this is disappointing and simon who gave me the plan had no idea what I am talking about