Incorrect Delivery Times Leading to Additional Costs
Apparently Cashbuild promises customers that deliveries of ordered products from them are delivered within 48 hours. I paid and ordered some paving equipment from Cashbuild on 08/03/2018. Some of the ordered products were delivered on 10/03/2018 however not all of the ordered products including the important and required products have still not been delivered by 12/03/2018. Cashbuild should not promise customers delivery times which are incorrect. I had to pay my builders more for the time spent not doing anything because of false promises from Cashbuild Ennerdale. I also spoke to the manager at Cashbuild Ennerdale and he also informed me on the 10/03/2018 that everything would be delivered on the day, but till today, not all the products have been delivered.
Good day
Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is unacceptable. I will get our Divisional Manager to contact you shortly to resolve this issue.
Kind regards
Vanessa Pretorius
PA to Operations Director
Good day
Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is unacceptable. I will get our Divisional Manager to contact you shortly to resolve this issue.
Kind regards
Vanessa Pretorius
PA to Operations Director
