Item: Cashbuild
Rating: 1
Author: Thelma K

Cashbuild's replyOfficial

04 Jan 2022, 12:21

Good day Thelma

Thank you for informing us of your complaint. Could you please supply us with the store details so we could escalate this matter.

Kind regards

Vanessa Pretorius
PA to Operations Director

Cashbuild's reply04 Jan 2022, 12:21

Official

Good day Thelma

Thank you for informing us of your complaint. Could you please supply us with the store details so we could escalate this matter.

Kind regards

Vanessa Pretorius
PA to Operations Director

TK

Thelma K's updateReviewer Update

04 Jan 2022, 13:11

Hi the guy at Chris Hani tried to send me your email but it bounced,, I need a refund on my card, surely there is a way someone can authorize this instead if me going to the branch again after been there numerous times, it's dawnpark branch giving me an issue apparently the manager at Chris Hani is oversee the issue, I need my refund authorized, I've sent card number statements to him this morning, I don't want to go to a branch again after the run around

TK

Thelma K's update04 Jan 2022, 13:11

Reviewer Update

Hi the guy at Chris Hani tried to send me your email but it bounced,, I need a refund on my card, surely there is a way someone can authorize this instead if me going to the branch again after been there numerous times, it's dawnpark branch giving me an issue apparently the manager at Chris Hani is oversee the issue, I need my refund authorized, I've sent card number statements to him this morning, I don't want to go to a branch again after the run around

Cashbuild's replyOfficial

04 Jan 2022, 13:27

Dear Thelma

Thank you for letting me know. I will escalate the issue and get the relevant Management to contact you to resolve.

Kind regards

Vanessa Pretorius
PA to Operations Director

Cashbuild's reply04 Jan 2022, 13:27

Official

Dear Thelma

Thank you for letting me know. I will escalate the issue and get the relevant Management to contact you to resolve.

Kind regards

Vanessa Pretorius
PA to Operations Director

TK

Thelma K's updateReviewer Update

04 Jan 2022, 13:38

Who is higher management who can Auth this, your store managers seems powerless or can't make a decision based on the fact that it's cashbuild system that has not been working in dawnpark for two months

TK

Thelma K's update04 Jan 2022, 13:38

Reviewer Update

Who is higher management who can Auth this, your store managers seems powerless or can't make a decision based on the fact that it's cashbuild system that has not been working in dawnpark for two months

TK

Thelma K's updateReviewer Update

04 Jan 2022, 14:17

the money is in your account ,surely there is a way to refund this
without the up and down

TK

Thelma K's update04 Jan 2022, 14:17

Reviewer Update

the money is in your account ,surely there is a way to refund this
without the up and down

TK

Thelma K's updateReviewer Update

04 Jan 2022, 14:19

i should be claiming the airtime and petrol already wasted

TK

Thelma K's update04 Jan 2022, 14:19

Reviewer Update

i should be claiming the airtime and petrol already wasted

Cashbuild's replyOfficial

04 Jan 2022, 14:37

Dear Thelma

I believe someone from Management has contacted you and the matter is being addressed and will be resolved ASAP.

Once again, we would like to apologize for the inconvenience we have caused you.

Kind regards

Vanessa Pretorius
PA to Operations Director

Cashbuild's reply04 Jan 2022, 14:37

Official

Dear Thelma

I believe someone from Management has contacted you and the matter is being addressed and will be resolved ASAP.

Once again, we would like to apologize for the inconvenience we have caused you.

Kind regards

Vanessa Pretorius
PA to Operations Director

*********** SERVICE