PP
Pearl P

1 reviews | Active since Aug 2024

14 Jul 2025, 13:21

I just got out from one of your branches in Highgate

I just got out from one of your branches in Highgate. I'm highly disappointed by the lack of consideration for our safety and wellbeing as customers in your premises. There's renovations taking place right in the store during trading hours, I couldn't stay long enough because of the amount of dust generated by the construction work taking place right in the store. You guys are a reputable brand and I expected much much better from you. God forbid we get sick from this

0
Replies (1)
Cashbuild
Cashbuild's reply14 Jul 2025, 13:49
Official
Good day Pearl

Thank you for sharing your experience, we sincerely apologize for the discomfort and concern caused during your visit. 

We are currently undergoing renovations at that store to improve the store for a better customer experience, but your health and safety should always come first. 
I will escalate your concern to Management to ensure that proper measures are taken.

Kind regards 

Vanessa Pretorius
PA to Chief Operating Officer.