ML
Moepya L
1 reviews | Active since Apr 2022
02 Jul 2025, 22:03
Horrible service and unprofessionalism.
On Friday 27 June 2025 I bought 6 pillets of bricks they promised to deliver 3 the following day whish they did and promised to deliver the remaining on Monday.They said I must called Thabo for any deliver y related matters. Before the deliver 3 pillets Thabo called I missed his call then return the call Thabo was rude and disrespectful. When started to be angry he said it's still too early to worked out. As if it was all, the deliver to be delivered on Monday was only delivered on Tuesday around 16:00 .I don't allow such horrible service at all.I wonder what is cashbuild saying as I believe he represents Cash build.
Helpful (0)
Replies (3)0
Replies (3)
Cashbuild's replyOfficial
03 Jul 2025, 07:48Dear Lizzy
Thank you for bringing this matter to our attention.
We are sorry to hear about the service you received regarding your recent brick order placed. Please accept our sincere apologies for both the delayed delivery and the interaction you experienced with our staff member, Thabo. This is not the level of service we strive to provide, and we fully understand your frustration.
We take this matter seriously, and we are already looking into it to ensure that appropriate action is taken. Our Divisional Manager will be in contact with you shortly.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer
Thank you for bringing this matter to our attention.
We are sorry to hear about the service you received regarding your recent brick order placed. Please accept our sincere apologies for both the delayed delivery and the interaction you experienced with our staff member, Thabo. This is not the level of service we strive to provide, and we fully understand your frustration.
We take this matter seriously, and we are already looking into it to ensure that appropriate action is taken. Our Divisional Manager will be in contact with you shortly.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer
Cashbuild's reply03 Jul 2025, 07:48
Official
Dear Lizzy
Thank you for bringing this matter to our attention.
We are sorry to hear about the service you received regarding your recent brick order placed. Please accept our sincere apologies for both the delayed delivery and the interaction you experienced with our staff member, Thabo. This is not the level of service we strive to provide, and we fully understand your frustration.
We take this matter seriously, and we are already looking into it to ensure that appropriate action is taken. Our Divisional Manager will be in contact with you shortly.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer
Thank you for bringing this matter to our attention.
We are sorry to hear about the service you received regarding your recent brick order placed. Please accept our sincere apologies for both the delayed delivery and the interaction you experienced with our staff member, Thabo. This is not the level of service we strive to provide, and we fully understand your frustration.
We take this matter seriously, and we are already looking into it to ensure that appropriate action is taken. Our Divisional Manager will be in contact with you shortly.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer
ML
Moepya L's updateReviewer Update
04 Jul 2025, 07:25Thank you so much for your prompt response. I appreciate sponse on my complaint about the service.Yesterday the assistance manager Duduzile Mlambo called me early in the morning in response to my complain wanting to know what.I explained the whole story. She sincerely apologize on behalf of the management and promised that the appropriate action will be taken about the affected employee.She back me co continue buy from their branch and she also insisted to come to my house to apologize in person. Indeed she came accompanied by Tshidiso who brought the bricks to my house. Later on Thabo also apologied. In her apology, Duduzile ordered the truck to deliver the replacement of the 100 broken brick that i was supposed to claim back.I fully accept cashbuil apology and I will continue to buy at cashbuild Springs .Thanks to Hello Peter.
ML
Moepya L's update04 Jul 2025, 07:25
Reviewer Update
Thank you so much for your prompt response. I appreciate sponse on my complaint about the service.Yesterday the assistance manager Duduzile Mlambo called me early in the morning in response to my complain wanting to know what.I explained the whole story. She sincerely apologize on behalf of the management and promised that the appropriate action will be taken about the affected employee.She back me co continue buy from their branch and she also insisted to come to my house to apologize in person. Indeed she came accompanied by Tshidiso who brought the bricks to my house. Later on Thabo also apologied. In her apology, Duduzile ordered the truck to deliver the replacement of the 100 broken brick that i was supposed to claim back.I fully accept cashbuil apology and I will continue to buy at cashbuild Springs .Thanks to Hello Peter.
Cashbuild's replyOfficial
04 Jul 2025, 09:13Morning Lizzy
We’re pleased to hear that Duduzile Mlambo, along with Tshidiso and Thabo, was able to respond promptly and sincerely to your concerns. Our team is committed to delivering the best possible service, and we are grateful for the opportunity to make things right.
Feedback like yours reminds us why we strive to continuously improve and maintain the trust of valued customers like you.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer
We’re pleased to hear that Duduzile Mlambo, along with Tshidiso and Thabo, was able to respond promptly and sincerely to your concerns. Our team is committed to delivering the best possible service, and we are grateful for the opportunity to make things right.
Feedback like yours reminds us why we strive to continuously improve and maintain the trust of valued customers like you.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer
Cashbuild's reply04 Jul 2025, 09:13
Official
Morning Lizzy
We’re pleased to hear that Duduzile Mlambo, along with Tshidiso and Thabo, was able to respond promptly and sincerely to your concerns. Our team is committed to delivering the best possible service, and we are grateful for the opportunity to make things right.
Feedback like yours reminds us why we strive to continuously improve and maintain the trust of valued customers like you.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer
We’re pleased to hear that Duduzile Mlambo, along with Tshidiso and Thabo, was able to respond promptly and sincerely to your concerns. Our team is committed to delivering the best possible service, and we are grateful for the opportunity to make things right.
Feedback like yours reminds us why we strive to continuously improve and maintain the trust of valued customers like you.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer