NM
Ntoetse M

1 reviews | Active since Mar 2013

07 May 2024, 13:24

Horrible service

On the 27th of April at their Emalahleni central store in downtown I bought two paints but one scanned R15 higher. This guy who was smoking was called, he did not come right away but finished his cigarette first. I followed him to the shelf where he tried to show me that the price was not for that paint. I just told him that he works in retail and must know about CPA. We went back to the front where an assistant manager was sitting. I was told to speak to him and I told them “no.” That there was nothing to discuss. The first guy said I moved the paint because he knows he put it in the right place earlier. I told them to go check their footage and come back to me with what they saw. This assistant manager was quiet the whole time while I was made to look like a ****. I was busy with some other lady at the same time opening their savings account, when done I was told they would pay in the R15.00 so I could swipe the remaining amount. After paying I asked the assistant manager for their customer services number and he stood there scratching his head muttering something about them only having a 011 number which he never gave me. I then told him I would get it on the website. No one had a name badge, that is why I cannot write their names. Fleetingly while busy I saw their board with pictures and names but forgot to write anything down during the whole thing.

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Replies (1)
Cashbuild
Cashbuild's reply07 May 2024, 14:00
Official
Good day Ntoetse

Thank you for bringing this matter to our attention, please accept our apologies for the poor service you have received, this is unacceptable.

Our Divisional Manager will be in contact with you shortly to resolve this issue.

Kind regards

Vanessa Pretorius
PA to Operations Director