LM
Luthando M

1 reviews | Active since Aug 2013

02 Feb 2022, 16:24

Good Service cashbuild Callaway

I visited Cashbuild in Sprigg Street Mthatha to open a savings card but didn't get good service from a lady who is responsible for this, she directed me to wait in another queue which was not in front of her and when I went back to her, she was assisting someone else. It meant that my request was not important but other customers' requests were important. So I left to Cashbuild in Callaway Street Mthatha and received wonderful service from Lady named Nezi. It didn't even take her 10 minutes to open the account for me. She did a great job. I will use that Cashbuild every time I need any product from the company.

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Replies (1)
Cashbuild
Cashbuild's reply02 Feb 2022, 17:33
Official
Dear Luthando

Thank you for taking the time informing us of your experience.  Please accept our apologies for the poor service received from our Mthata East store, this is unacceptable and will be addressed.   Our Divisional Manager will be in contact with you.

We are however happy to hear that you were assisted and look forward to you visiting our stores in the future.

Kind regards

Vanessa Pretorius
PA to Operations Director