1 reviews | Active since Nov 2013
Forced to Pay for delivery within 5Km radius
Free delivery within 5Km radius is a ****. I am within 5Km radius but I'm told I have to pay for delivery because free delivery is for people who reside in Olievenhoutbosch.
I used to buy at Centurion Cashbuild and the service was wonderful but unfortunately it has closed down and I'm forced to drive to Olievenhoutbosch and forced to pay delivery.
Please Cashbuild, don't mislead your customers with wrong advertising only to be forced to pay delivery. Now I have to look for new hardware shop were I can get value for money.
Good day
Thank you for bringing this issue to our attention.
We do charge a handling fee for cement or bricks purchased and not sure if you bought any of these items, however I will get our Divisional Manager to contact you shortly to resolve.
Kind regards
Vanessa Pretorius
PA to Operations Director
Good day
Thank you for bringing this issue to our attention.
We do charge a handling fee for cement or bricks purchased and not sure if you bought any of these items, however I will get our Divisional Manager to contact you shortly to resolve.
Kind regards
Vanessa Pretorius
PA to Operations Director
The branch contacted me in less than 2 days after the incident and I got a refund. Now I can shop with a big smile and they are delivering for free as I'm within the 5km radius.
Thank you very much for the assistance.
The branch contacted me in less than 2 days after the incident and I got a refund. Now I can shop with a big smile and they are delivering for free as I'm within the 5km radius.
Thank you very much for the assistance.
Thank you for giving us feedback. We are happy to hear that your complaint was resolved and that you will be returning to our stores.
Kind regards
Vanessa Pretorius
PA to Operations Director
Thank you for giving us feedback. We are happy to hear that your complaint was resolved and that you will be returning to our stores.
Kind regards
Vanessa Pretorius
PA to Operations Director