Extremely poor service, extremely dissatisfied

I'm so unhappy with the service I'm getting from cashbuild in burgersfort. I bought material on the 18th of December 2023 pain in full including transport, I was told to expect delivery around the last week of December as they had a backlog of deliveries and I understood. Last week of December passed, first week of January passed and nobody communicated with me as to why there was delay in delivering my material. So I decided to go to the store on the 9th of January to see what the delay was about and nobody gave me a reason instead the lady who had assisted me from the beginning was shocked that I had not received my material yet. When she reported this to one guy not sure if he's the manager, he said they'll deliver first thing tomorrow morning. The following morning the 10th of January they did deliver the material except it was short and today is the 16th of January I still haven't received my outstanding material and I was supposed to have used that material the first week of January and still no one is saying anything to me and I'm not gonna go back to the store to claim something that I paid for in full almost a month ago. I'm disgusted, disappointed and extremely dissatisfied with the service received from cashbuild and I'm requesting that my outstanding material be delivered by end of today 16th January 2024 otherwise they must come collect their material and give me my full refund. I refuse this kind of horrible service, the worst I've experienced so far and being charged the money I was for transport makes it even worse because I'm not owing anything but I must run after people to give me what belongs to me. I'm not one bit happy with their service.