1 reviews | Active since Oct 2012
Disgusting stinking service
Good afternoon,
The service received at this store is disgusting. We purchased roof tiles on Monday to the value of R21, 000 we were adviced that the tiles were available in store we later arranged for delivery as we stay in Witbank. Upon collection and having paid for the items we were told that they incomplete. How is this possible when we were reassured before payment that the tiles are available. We were later adviced to return on Wednesday as the store would make arrangements with other stores to complete our order. On arrival this morning no arrangements are made. And I mentioned that we travel from Witbank to Jubilee Mall to purchase these, there is no accountability only people running around with no help. This is not the kind of service I expect with my hard earned cash. I'm upset especially with all these inconveniences.
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and apologize sincerely for the poor service received and the inconvenience caused.
In effort to rectify the situation, we have forwarded your complaint to the relevant personnel who will shortly be in contact with you.
Kind regards
Vanessa Pretorius
PA to Operations Director
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and apologize sincerely for the poor service received and the inconvenience caused.
In effort to rectify the situation, we have forwarded your complaint to the relevant personnel who will shortly be in contact with you.
Kind regards
Vanessa Pretorius
PA to Operations Director
One of Cashbuild's most important values is to provide excellent customer service and doing things right the first time, in short Cashbuild emphasizes to its employees the value of these two values and by clearly reading your e-mail we have failed to show this to you. Again, please accept our apology.
We have referred the matter to the relevant Management who will be in contact shortly.
Kind regards
Vanessa Pretorius
PA to Operations Director
One of Cashbuild's most important values is to provide excellent customer service and doing things right the first time, in short Cashbuild emphasizes to its employees the value of these two values and by clearly reading your e-mail we have failed to show this to you. Again, please accept our apology.
We have referred the matter to the relevant Management who will be in contact shortly.
Kind regards
Vanessa Pretorius
PA to Operations Director