Disgusting service.

Good day, <br> I went into Cashbuild - Mitchells Plain on the 13th March 2016 during the morning to have some items refunded only to be met with what can only be described as appalling service. The teller in question - Monica - was very abrasive to say the least, she initially mentioned that they were offline and there could not process my refund. I kindly accepted this and had other items I was wanting to purchase. She then flew off the wall, asking/yelling if I did not understand that they were offline. I stated I understood the system could not process my refund, however I was wanting to pay cash for things I needed to purchase. She proceeded to rather loudly ask, \Do you not understand what offline means?\" \"Are you not listening?\" She went on a rant about this right in front of me. It was utterly pathetic! She has no people-skills and should really not be allowed to engage with your clients, this is and was very upsetting to me as I work in the customer service industry and I am not impressed at all. She showed zero remorse for her outburst and I was left unattended. I left the store in a state and doubt I will be returning anytime soon, if ever. <br> "