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YL
Yongama L

1 reviews | Active since Nov 2016

28 Sept 2018, 14:41

Disappointing Service

I made a full payment of my purchase on Monday the 24th and I was promised that they would deliver on Tuesday the 25th. They did not and I understood that a mistake was made and they would deliver on Wednesday. It is Friday now and I am still missing a portion of my paving and half of my Riversand. They keep delivering in drips and drabs. My mother has had to cancel her appointments for the week to stay at home and wait for them, whenever they decided to deliver..... after I had told them she will not be home all week.

Your service leaves much to be desired.

0
Replies (4)
Cashbuild
Cashbuild's reply01 Oct 2018, 11:53
Official

Good day

Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is unacceptable.

Please could you let me know from which store you purchased, so that I could escalate the issue.

Thank you

Vanessa Pretorius

PA to Operations Director

YL
Yongama L's update03 Oct 2018, 17:04
Reviewer Update
Good day Vanessa Thanks for your call, although I missed it. This was Cashbuild Protea Glen Ext 11. I don't care much about their empty apology. They need to fix themselves and make promises that they plan to keep. That is what customer service is about : Under promise and over deliver. Regards Yongama
Cashbuild
Cashbuild's reply04 Oct 2018, 09:51
Official

Morning

Thank you, I will however get David Makhuvele to contact you shortly to resolve the issue.

Regards

Vanessa Pretorius

PA to Operations Director

YL
Yongama L's update05 Oct 2018, 12:04
Reviewer Update
Good day Vanessa Thank you for your assistance. David contacted me. I also got to speak to Mr Nkosi (store manager) and a gentleman with the surname Mbatha at the store. They were helpful. I appreciate your and the team's timeous response on my post. God bless and have a good weekend.