Disappointing Experience with Cashbuild Mthatha Branch

I recently ordered a tank from Cashbuild Port Elizabeth, which was on special promotion. Unfortunately, the product was out of stock locally and had to be ordered directly from Eco Tank. After paying the full amount, I was informed that delivery would take 10 days to the Mthatha branch.

However, after the stipulated timeframe, I received no communication regarding the tank's status. Upon inquiry at the Port Elizabeth branch, I discovered that the tank had been delivered to Mthatha but not notified to me. Subsequent attempts to collect the tank were met with inconsistent responses, ultimately revealing that the Mthatha branch manager, Chris, had sold the tank to another customer.

I am extremely dissatisfied with the level of service provided by the Mthatha Cashbuild Vulindlela branch. The lack of communication, accountability, and remedial action taken by the manager is alarming. Instead, Chris shifted blame to his employee and Eco Tank East London, despite the tank being delivered to his store. How can an employee be able to sell a product that is not on their system without the approval of a manager?

This ordeal has resulted in significant delays to my project, damaging my professional reputation with my client. I urge Cashbuild to address these operational inefficiencies and ensure adequate staff training to prevent similar experiences.

Key Issues:

1. Poor communication and follow-up. 2. Inconsistent inventory management. 3. Lack of accountability and remedial action by the branch manager. 4. Unprofessional conduct by the Mthatha branch manager.