TM
Treitjie M
1 reviews | Active since Dec 2024
06 Dec 2024, 17:48
Disappointing Delivery Experience with Cashbuild Lydenburg
I am extremely dissatisfied with the delivery service provided by Cashbuild Lydenburg. I placed an order on 11/11/2024 and was promised an expedited delivery as soon as they receive the special order, which arrived at their store a week later, however it took a lot of back and forth phone calls and all I was being told was, my order will be delivered the following day, which ended up being 2 weeks. The poor logistics management is unacceptable. As a customer, I expect a certain level of service, especially when it comes to delivery. Cashbuild Lydenburg failed to meet those expectations.
Unless they seriously revamp their delivery service, I would not recommend Cashbuild to anyone.
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Replies (1)Cashbuild's replyOfficial
09 Dec 2024, 07:53Good day Treitjie
Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received and inconvenience caused to you, this is unacceptable.
Our Divisional Manager will be in contact with you shortly.
Kind regards
Vanessa Pretorius
PA to Operations Director
Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received and inconvenience caused to you, this is unacceptable.
Our Divisional Manager will be in contact with you shortly.
Kind regards
Vanessa Pretorius
PA to Operations Director
Cashbuild's reply09 Dec 2024, 07:53
Official
Good day Treitjie
Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received and inconvenience caused to you, this is unacceptable.
Our Divisional Manager will be in contact with you shortly.
Kind regards
Vanessa Pretorius
PA to Operations Director
Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received and inconvenience caused to you, this is unacceptable.
Our Divisional Manager will be in contact with you shortly.
Kind regards
Vanessa Pretorius
PA to Operations Director
