delayed transfer

I opened a building acc.with CB which if funded by Nedbank. I bouhgt some building material which must be delivered in EC,Cofimvaba. More than a week ago they told me that they are experiencing problems with their system therefore they cannot transfer the money to the eastern cape cashbuild. I was tol that they will let me know when the system is ok so that we can proceed with the transaction. Its been more than a week and I am still waiting. I mean really? For a Company as big as CB how long does it take to fix a system problem. This is my first time doing business with CB and I dnt think I'll ever,ever have anything to do with them again.They are very incosiderate of the fact that we all working arround the clock. I will never tolerate being treated like a begger,I demand value for my money.