DE-SERVICE, UNFAIR BUSINESS PRACTICE, DISHONESTY

I bought bricks at Cashbuild Apel and received a ********** customer service. I bought 15 500 bricks at the beginning of December 2023 and only 12 500 were delivered. No one communicated this until I did the counting & confronted them. I asked why this was not communicated until my complaint. They dumped the bricks in the middle of the stand. Some of the bricks were broken and it's my loss whereas their employees broke the bricks. This is contrary to my instructions and request. Are they even quality bricks. I wonder. My builder is complaining about the quality of the bricks delivered by Cashbuild. They are now saying they will deliver the outstanding bricks after 15 January 2024 despite their undertaking of delivery before Christmas 2023. I took leave of absence to finish the project and it's stalled by Cashbuild. This is unfortunate, unacceptable business practice, customer de-service, dishonesty e.t.c