Customer service

Mhluzi Mall Cash build on the 10th of May I bought Extention Reel from you Eurolux brand. The extention was burning and I came back with it to show you what was happening to the extention but the Manager said he was not going to change it for me because I was supposed to untire the whole extention before I plag something so that is the reason why the Extension burned, he then decided to take pictures of the extention because now I was fighting telling him that I cannot buy something and within a week already it burned. That's where he took the pictures and said he would send them to Eurolux Supplier, I even ask him to give me their contacts so that I can call them too. On Monday the 23th I called the Supplier explained to them but they told me to speak to Gerald unfortunately Gerald was not picking up the phone so it went back to switchboard and promised me to give Gerald my phone number so that he can phone me back. Till today no one called from Cash building and from Eurolux. Can I be assisted