lM
lindiwe M

1 reviews | Active since Oct 2013

25 Jan 2016, 13:36

CUSTOMER SERVICE

Today at 7:56am, I bought building materials from cashbuild Ennerdale and asked that concrete mix to be delivered before 10:00 then the rest of items to be delivered during the cause of the day. <br> I was promised that they will arrange for the concrete to be delivered. When I called them just before 10 I was told that the delivery guys haven't arrived as yet but they called them they will deliver. Up to now I'm still waiting 1:16 pm. I feel not valued as a customer and since they new that their drivers are not in I was suppose to be told that they are coming in late to give me an option to go buy somewhere. My builders left cause I waisted their time.

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Replies (1)
Cashbuild
Cashbuild's reply28 Jan 2016, 16:27
Official
Hello lindiweee,

Good day

Thank you for bringing this matter to our attention. Please accept our apologies for the delay in receiving your materials, this is unacceptable.

I will get our Divisional Manager to contact you shortly to resolve this issue.

Kind regards

Vanessa Pretorius
PA to Operations Director