lM
lindiwe M
1 reviews | Active since Oct 2013
25 Jan 2016, 13:36
CUSTOMER SERVICE
Today at 7:56am, I bought building materials from cashbuild Ennerdale and asked that concrete mix to be delivered before 10:00 then the rest of items to be delivered during the cause of the day. <br> I was promised that they will arrange for the concrete to be delivered. When I called them just before 10 I was told that the delivery guys haven't arrived as yet but they called them they will deliver. Up to now I'm still waiting 1:16 pm. I feel not valued as a customer and since they new that their drivers are not in I was suppose to be told that they are coming in late to give me an option to go buy somewhere. My builders left cause I waisted their time.
Helpful (0)
Replies (1)0
Replies (1)Cashbuild's replyOfficial
28 Jan 2016, 16:27Hello lindiweee,
Good day
Thank you for bringing this matter to our attention. Please accept our apologies for the delay in receiving your materials, this is unacceptable.
I will get our Divisional Manager to contact you shortly to resolve this issue.
Kind regards
Vanessa Pretorius
PA to Operations Director
Good day
Thank you for bringing this matter to our attention. Please accept our apologies for the delay in receiving your materials, this is unacceptable.
I will get our Divisional Manager to contact you shortly to resolve this issue.
Kind regards
Vanessa Pretorius
PA to Operations Director
Cashbuild's reply28 Jan 2016, 16:27
Official
Hello lindiweee,
Good day
Thank you for bringing this matter to our attention. Please accept our apologies for the delay in receiving your materials, this is unacceptable.
I will get our Divisional Manager to contact you shortly to resolve this issue.
Kind regards
Vanessa Pretorius
PA to Operations Director
Good day
Thank you for bringing this matter to our attention. Please accept our apologies for the delay in receiving your materials, this is unacceptable.
I will get our Divisional Manager to contact you shortly to resolve this issue.
Kind regards
Vanessa Pretorius
PA to Operations Director
