Complaint for mistreatment by staff member

Thanks to cashbuild for replying to my complaint that I made yesterday. About the mistreatment towards me of one of their staff member named Richard Nqwelo. I was called this morning by their Divisional Manager apologizing sincerely and I had in his voice that the apology came from the bottom of his heart and that he promised that the guy will be dealt with immediately this morning and that it's not acceptable for their staff to mistreat customers in any other way whats so ever.

And I appreciated that a lot because for their response it shows they care about their customers. And by dealing with the person at hand will help other customers from that Richard Nqwelo person I don't have to respect him because he showed no respect towards me yesterday. And this Richard Nqwelo must know that I won't stop being a customer at cashbuild just because of his issues of not being professional at a work place.

Again I say thanks to cashbuild for dealing with the matter quickly. I hope they really deal with this person not just saying it to me to calm me down 😊🙏👌

Please can someone tell me about the update about my account. I'm tired of calling the store using my airtime whilst I'm not the one who made a mistake or mistreated anyone.

I'm merely trying to find out the feedback as I was told by the same guy who mistreated me that he will call after some person a cashier lady has refunded the R350 I was charged for handling fees which was not suppose to be changed. Because I bought non of the materials that were specified by the Division manager I had to be refunded.

So Richard Nqwelo and the cashier lady told me the funds will be allocated to the same account that they used for the money that was the change on what I sent my worker to go exchange because they sent a wrong thing yes that situation was dealt with smoothly that day. And I even saw the funds on the account they created when I went to buy the second materials which started the whole ordeal of misfortune mistreatment.

So even in this case I was told the same procedure will be done, because I said I don't need the funds in my position and that it belongs to the account.
I was told by the cashier lady and Richard Nqwelo that will be done and I will be informed after all is done. That happened three days back I'm still on the wait till now I even asked Richard Nqwelo and the lady please after you finished processing everything please inform me so that I would tell the management that everything is sorted because I was contacted on this platform for help.

And I even told them I couldn't go by the store because I'm busy at my shop even on Sunday I couldn't that's why it was suggested that we use this way of refunding me and that I will use the money for future purchases an the store.

So the thing that annoyes me at this point is that the staff members that were handling this matter it seems that they don't care.
Even that day all this was discussed about refunds allocation three days back I was the one who first call the store after the day before I was called by a division manager who cared on what happened to me and apologize.
It means even today I must be the one who calls them after they promised to call so that I know that everything went smoothly so that if the division manager calls I will give good feedback.

Now I notice Richard Nqwelo thinks he owns the store maybe his a supervisor that's why he thinks he can do everything he does of not caring. Even that day we spoke well with promises of seeing the matter through but now I see he was just playing with my emotions or pretending as if he cared about making a mistake on me

His boldness annoyes me on a store he doesn't own he must open his own hardware store were he will do what ever he wants.

Forgive for the typing error I type in anger but you'll understand my frustration 🙆🤦

Thank you Rashaad from cashbuild and the manager at the store everything everything is sorted my refund is allocated to the right place.
I'm even so pleased how the manager at the store and Rashaad handle everything at last they sent one of their staff member to my place of work to sign everything that had to be signed to finish the refund allocation.

And the person who they sent was nice warm blooded I mean (great )😊👍

Understanding that the manager was off all these days I see why the behaviour of Richard Nqwelo was like that.
It's like leaving a child as a parent at home alone and let the child be incharge of everyone else yhooooo 🤭😁 everyone knows what happens when you do that.

Thanks that the manager is back hopefully everything will get back to normal

Thanks even to Rashaad the division manager
It shows that cashbuild do care about it customers at all times, but the problem is only certain staff members that destroys the name of the company by having their issues brought to work inst

Instead of leaving them at home and company won't know what kind of staff member they employ until things like this occurs.
Big up to cashbuild 🙏👍👌🤞 I'm happy now
Thanks for your service

👌👏🤞