AS
Andile S

1 reviews | Active since May 2010

07 Jun 2016, 13:28

Complain_None Delivery

<p>I'm very disappointed with the service i received from Cashbuild in Makhaza (Khayelitsha) branch.</p> <p>On the 7 May 2016 it was on a Sa****ay, i waited for 4 hours for a quote and i had to leave withouth it.</p> <p>On the 27 May 2016 made a purchase and paid for the delivery, last week Friday 03 June 2016, i called them asking for the delivery and i was told that it will be done on Sa****ay 4 June 2016 but until today, no delivery.</p> <p>I called them again today to ask what is the problem and i was told that i will be called back.</p> <p>If Cashbuild is failing to deliver the goods i paid for, please process the refund and i will go to Builders Warehouse. </p> <p>The service is pathetic. </p>

0
Replies (3)
Cashbuild
Cashbuild's reply07 Jun 2016, 14:35
Official

Good day

Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is totally unacceptable. I will get our Divisional Manager to contact you shortly to resolve this issue.

Regards

Vanessa Pretorius

PA to Operations Director

AS
Andile S's update08 Jun 2016, 14:44
Reviewer Update

I received a call from Brian yesterday and promised to call me back today after investigated the matter. Another empty promise, he didn't call me. I suggest that Cashbuild don't make empty promises if you cannot deliver. Kindly send me full analyse with detailed explanation of my query. I need an apology letter.

Cashbuild
Cashbuild's reply10 Jun 2016, 13:46
Official

Good day

I believe your complaint was handled swiftly by Mr McPherson and resolved. Please let me know should you still feel unhappy and want us to contact you.

Thank you

Vanessa Pretorius