SS
Sabelo S

1 reviews | Active since Apr 2021

30 Aug 2021, 13:18

Cashbuild Tswelopelo

The Tswelopele Cashbuild, located in Tembisa, seriously needs to fami****ise itself with the term customer service. From the point you walk in, there is nothing that says “Welcome”. The staff is scattered most of the time and you would have to actively search for a staff member if you require assistance. Also, there is no indication as to where the queue starts. Should you eventually manage to locate the “queue”, and pay for your goods (cement, maybe), you would have to wait no less than 10mins for them to find bring out your order. There only #WIN, is that they offer free delivery to my area.

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Replies (1)
Cashbuild
Cashbuild's reply30 Aug 2021, 15:06
Official
Dear Sabelo

We are so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. 

I have forwarded your complaint to the relevant personnel for further assistance, apologies again.

Kind regards

Vanessa Pretorius
PA to Operations Director