nS
ntombi S

1 reviews | Active since Jul 2016

26 Jun 2021, 15:15

Cashbuild Tembisa appalling service

What a disappointment with the service from Cashbuild Tembisa. Disgusting if I should say the least. We are currently busy with a building project and we have spent thousands here but the service received is rather appalling. More than 3 times we had to beg for our delivery to be done. The attitude from the drivers is by far the worst. I dont know if this is because this is in the township that the service is just non existent. Our last order yesterday had to be deliver6in the morning but only came at 2pm, a day, time and money wasted. This has been reported to the customer service supervisor I'm guessing who has tried but still same issue with all our deliveries. This is really infuriating. Customer number attached to see how much we have spent and how many times we had to deal with such an attitude. Customer # 34938 Rating zero

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Replies (3)
Cashbuild
Cashbuild's reply28 Jun 2021, 09:24
Official
Good day

Thank you for bringing this to our attention. Please accept our apologies for the poor service you have received, this is totally unacceptable.

I will get our Divisional Manager to contact you shortly.

Kind regards

Vanessa Pretorius
PA to Operations Director
nS
ntombi S's update28 Jun 2021, 21:12
Reviewer Update
We received a call from the manager, our delivery was done in time first thing. No day wasted and no money wasted. Hopefully the delivery guys will have a better attitude so no other customer will have the same issue. We are giving cashbuild a second or rather a third chance!
Cashbuild
Cashbuild's reply29 Jun 2021, 09:11
Official
Good day

Thank you for your feedback received.   

We are happy to hear your complaint was resolved and once again apologise for the poor service you had received.

We look forward to seeing you back in our stores and appreciate you giving us another chance.

Kind regards

Vanessa Pretorius
PA to Operations Director