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Steven M

1 reviews | Active since Sept 2020

11 Jan 2021, 08:29

Cashbuild Polokwane Central

I went to Cashbuild Polokwane Central on Friday 08 January 2021 afternoon to return goods but I was attacked and thrown out of the shop like a dog by the store manager and his assistants.

0
Replies (3)
Cashbuild
Cashbuild's reply11 Jan 2021, 09:13
Official
Good day

Thank you for bringing this matter to our attention.  Please accept our apologies for the poor service received, this is unacceptable.

I will ask our Divisional Manager to contact you shortly to resolve the issue.

Kind regards

Vanessa Pretorius
PA to Operations Director
SM
Steven M's update14 Jan 2021, 13:47
Reviewer Update
The Cashbuild Polokwane Central Regional Manager called me and asked about the incident that happened at the shop, but till today he did none of the things he promised me he would do. I'm very disappointed, but I'm just going to leave them alone because it seems like bullying customers is part of their culture.
Cashbuild
Cashbuild's reply14 Jan 2021, 19:13
Official
Dear Steven

We apologise again for the incident that happened and can confirm that we take this matter seriously. 

As you are aware, our Divisional Manager was able to review your complaint immediately and concluded that your concerns were valid and have now been addressed.  Please note that, under the terms of our Complaints Procedure, this is our final response and we now consider the complaint to be closed.

Kind regards

Vanessa Pretorius
PA to Operations Director