MC
Michelle C

1 reviews | Active since Dec 2020

22 Dec 2020, 09:55

Cashbuild Northam not worth a visit

I am utterly appealed by the service of the Cashbuild in Northam Limpopo. I get that it's a bit rural here, but seriously you need to say no to new shops, if incompetence will be the order of the day to new offices opening up.

Firstly, my mother who is well into her 50s was left to carry a 20 litre paint on her own. While workers remained chatting and looked on. This resulted in a fall, bruising her all over and agrivating an ankle. We have photos taken after the incident. This is unacceptable.

I also feel that the price of pallets change at will, going from R15 to R207 in a few weeks, which I do not understand.

But my main concern at this incredibly *********** shop is that your staff is unfriendly, unhelpful and seem more interested in furthering their social relationships than offering a service they get paid for.

0
Replies (5)
Cashbuild
Cashbuild's reply22 Dec 2020, 10:52
Official
Good day

Thank you for bringing this matter to our attention.  Please accept our apologies for the poor service received, this is unacceptable.

Would you please send me your contact number in order for our Divisional Manager to call and discuss with you and resolve the issue.

Kind regards

Vanessa Pretorius
PA to Operations Director


MC
Michelle C's update25 Dec 2020, 09:10
Reviewer Update
Thank you, you can contact Elsie ***.

Cashbuild
Cashbuild's reply28 Dec 2020, 07:45
Official
Morning Michelle

Thank you, please could you send Elsie's contact details in order to contact her.

Regards

Vanessa Pretorius
PA to Operations Director
MC
Michelle C's update09 Jan 2021, 14:08
Reviewer Update
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Cashbuild
Cashbuild's reply11 Jan 2021, 07:48
Official
Morning Michelle

Thank you for sending us Elsie's details, we will be in contact with her.

Regards
Vanessa Pretorius