Cashbuild need to rethink their skeleton staff otherwise lose customers

Recently started getting quotes for the addition to my property and Thabo was great. Full intentions of buying those items. This morning needed 3L Plasterkey. Went to Hillfox, and the guy that helped me said that Thabo would be in at 7am on Monday and he helped me and pointed me to another person who would be able to give a quote as I need more plastersand. This guy was clearly on a personal call and left me standing directly in front of him while he continued his call. I asked the cashier where the branch manager was and she said it was him, which was a lie as I know who the branch manager is and there is also a picture of him on the wall. I then decided to just pay for the Plasterkey and when she told me the price I corrected her and she had charged me for 5L. After paying and when walking out the other guy was still on the phone. Shocking service.