ZD
Zanele D

1 reviews | Active since Apr 2025

06 Aug 2026, 11:28

Cashbuild Moloto bad service, no customer care and rude staff

Used to prefer buying building supplies at Cashbuild because of their competitive pricing. However, Cashbuild Moloto seems to have recently changed staff and the new staff has terrible attitude. They have no enthusiasm or interest in assisting a customer. Went there to enquire about a delayed delievery, and they started talking amongst each other about how slow we are as people who live in Moloto. I would love to name and shame but for the purposes of this review, I am just going to say Cashbuild Moloto has become distasteful. Especially the rude ladies at the tills who have no customer care. Cashbuild Moloto you can do better.

0
Replies (4)
Cashbuild
Cashbuild's reply06 Aug 2026, 12:32
Official
Dear Zanele
 
Thank you for bringing this matter to our attention.  We sincerely apologize that our Moloto store did not meet the standard of service.

We are concerned by your comments regarding the attitude of our staff and the remarks you experienced while enquiring about your delayed delivery. We strive to treat every customer with respect, courtesy, and professionalism, and it is disappointing to hear that we fell short.

Your feedback has been noted and will be shared with the relevant management team so that this matter can be investigated and addressed with the staff involved. 

Kind regards

Vanessa Pretorius
PA to Chief Operating Officer.
ZD
Zanele D's update06 Aug 2026, 13:41
Reviewer Update
I appreciate your prompt response.
I can confirm that I have received a call from the management team at Cashbuild Moloto. They have assured me that the matter will be investigated and addressed with the staff members involved.
Thank you for your assistance and for attending to this matter so promptly. This level of efficiency and professionalism is greatly appreciated and reflects the standard of service we, as customers, hope to receive from all Cashbuild staff.
Cashbuild
Cashbuild's reply06 Aug 2026, 14:28
Official
Hi Zanele

You are very welcome, thanks for informing us.

Kind regards

Vanessa Pretorius
Cashbuild
Cashbuild's reply06 Aug 2026, 14:28
Official
Hi Zanele

You are very welcome, thanks for informing us.

Kind regards

Vanessa Pretorius