CR
Carli R

1 reviews | Active since Oct 2021

01 Jun 2023, 14:35

Cashbuild Hillfox USELESS

USELESS!!!!! I placed an order and paid on Saturday 27/05/2023 and was promised the stock will be delivered on Tuesday 30/05/2023 morning.. I have phoned to follow up on the order and I was told the order was on its way... Wednesday still no delivery and followed up again, and again told the order was on its way,,, NOW Thursday I phoned early at 08:00 this morning again and was told its on its way... at 14:00 it still has not arrived and the Manager Millen promised the stock would be delivered at 15:00... So already 3 days has been wasted where I still have to pay the builders for a job that still not even done yet,,, This is pathetic!!!!

0
Replies (5)
Cashbuild
Cashbuild's reply01 Jun 2023, 15:03
Official
Good day Carli

Thank you for bringing this matter to our attention.  Please accept our apologies for the poor service and inconvenience caused, this is unacceptable.

Our Divisional Manager will be in contact with you shortly to resolve this issue.

Kind regards

Vanessa Pretorius
PA to Operations Director
CR
Carli R's update06 Jun 2023, 13:08
Reviewer Update
Good day

Can the Divisional manager call me again as this issue is still not resolved

thank you
Carli
Cashbuild
Cashbuild's reply06 Jun 2023, 13:37
Official
Dear Carli

He will be in contact with your shortly.

Thank you.
CR
Carli R's update08 Jun 2023, 09:44
Reviewer Update
Hi

I just want to thank Ryno and Millen for helping me with the order. I really appreciate the help and the great service that was received and all the follow ups to check if I received my sand

thank you very much
Cashbuild
Cashbuild's reply08 Jun 2023, 10:16
Official
Morning Carli

Thank you for the update, we are happy that your complaint has now been resolved.

Regards

Vanessa Pretorius
PA to Operations Director