JP
Johanna P

1 reviews | Active since Aug 2018

22 May 2020, 23:06

Cashbuild Cashier Terrible manners

I was at KROONSTAD Cashbuild 22/05/2020 to inquire about their payment card. I was directed to a lady who didn't seem to want to assist me and answered my questions without even looking at me while doing paperwork. I then left and did other things at town then I decided to go back there with the documentation needed to open the card and was again told she is the only one at the store who does the card. I went in with my mother and she told us we will wait for her to help other people and took 15 to help us while she was loading things on the carts outside. She didn't even bother greeting us, the whole time she was doing the registration she did not look me in the eye and would put a pen and document on the desk and tell me to write without even looking at me. Her overall attitude was disgusting and unwelcoming. Why is it that she is the only one who helps us customers with those cards when she has that kind of attitude? Everyone wants to be acknowledged and treated with respect. Her name tag said Puleng molema/mogema. Puleng had a bad attitude and acts as though we are at her mercy. I have never had a problem at that store until i met that lady. Put someone else or let us register ourselves online then only collect the card after paying, then we wont have to deal with such *********** behavior.

0
Replies (1)
Cashbuild
Cashbuild's reply25 May 2020, 16:43
Official
Good afternoon

Thank you for bringing this matter to our attention.  Please accept our apologies for the poor service received, this is unacceptable.

I will get our Divisional Manager to contact you shortly.

Kind regards

Vanessa Pretorius
PA to Operations Director