CASHBUILD Brackenfell Worst Experience Ever

<p>For Urgent Attention : Regional Manager / Head Office</p> <p> </p> <p>On 2017-01-11 I was at Cashbuild Brackenfell Central, Western Cape. I spoke to a Mr. Johan who arranged delivery for me for x800 M190 Building Blocks at my residence for Friday 2017-01-13. Whilst busy in the store, I asked the cashier if she could get me somebody to assist me, but nobody came to assist us. I walked around in the store and that's when I noticed one of the employees sleeping the back area of the store. There was indeed another customer who brought it to the attention of another employee, but to no avail. Thinking that the person was on break I again went to look for help, but nobody was available to assist me. I had to go and take a tape measure from the shelf as there was no measurements on the window frames. I then went to ask for a door frame in which Mr. Johan assisted me. I noticed when he generated the building blocks M190 for delivery that there was no delivery charge mentioned on the invoice, but he said the price i am paying on the invoice is everything including the delivery. It seemed a bit strange, because I wanted a breakdown on the prices, but nevertheless continued with the transaction. Then I noticed that I was overcharged for another type of door frame and when I notified them I was informed that both door frames has the same code and that it is the same price. I denied this and took Mr. Johan to the door frame and showed him the difference in price. He then gave the invoices to the cashier for rectification and me to make payment.</p> <p> </p> <p>I then paid a total amount of R9928.00 to the cashier for the M190 building blocks for delivery and other products I bought in store. Because of the incorrect charges the invoices had to be regenerated which consumed valuable time in which my wife, whom was with me had to leave me there to rush to fetch our children from school. Whilst waiting in store I noticed telephones ringing and staff members sitting looking at each other not picking it up??? I was standing at the entrance door and a staff member came to close the shutter door very rudely, in which I had to move inside without him even asking politely to move. Upon her return, absolutely nobody assisted me in carrying the purchased items to my bakkie and just sat and looked at me whilst I was in and out the store carrying the heavy door frames and window frames etc. I then asked the contact number for their regional manager and head office in which Mr. Johan assisted me. I told them this type of service is absolutely terrible. No comments or even concerns was given to me nor was I asked if they could assist me. I was so cross with myself that I nearly spent R10 000 of my hard earned money at such a place!!!</p> <p> </p> <p>Upon my return at my residence I entered the cost data into my account for the purchases I made and then to my disbelief noticed that the cashier again overcharged me with an amount of R37,95.</p> <p> </p> <p>Never in my life have I ever experienced such bad service, actually no service at all. Me and my wife are utterly disgusted in the whole operation of Cashbuild Brackenfell and will surely never be returning nor ever referring anybody to your branch. This type of client service is absolutely unacceptable.</p> <p> </p> <p>My solution required is that your office refund me the R37,95 and to look into the way customers are being treated at your store. Customer service is so important in these days with competition stores opening in the surrounding areas. Just remember word of mouth goes a far way. </p>