LO
Linda O
1 reviews | Active since Aug 2009
08 Jun 2021, 07:24
Cashbuild abusing customer information without permission - POPi Act
No complaints about the service received at Hillfox yesterday morning, however since then I have received two sms's. The cashier requested my cell number but at no time asked if it could be used. I also paid cash and was not on account. They did deliveries in 2017 and these were also cash. Per the POPi Act which is effective 1Jul21 one would think that Cashbuild would be implementing their own policy to safeguard themselves. Cashbuild do not have my permission to keep my personal details on their database.
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Replies (3)
Cashbuild's replyOfficial
08 Jun 2021, 10:27 Good day
Thank you for bringing this to our attention. Please accept our apologies for any inconvenience caused. We will remove your cell number immediately and get someone from Management to contact you.
Kind regards
Vanessa Pretorius
PA to Operations Director
Thank you for bringing this to our attention. Please accept our apologies for any inconvenience caused. We will remove your cell number immediately and get someone from Management to contact you.
Kind regards
Vanessa Pretorius
PA to Operations Director
Cashbuild's reply08 Jun 2021, 10:27
Official
Good day
Thank you for bringing this to our attention. Please accept our apologies for any inconvenience caused. We will remove your cell number immediately and get someone from Management to contact you.
Kind regards
Vanessa Pretorius
PA to Operations Director
Thank you for bringing this to our attention. Please accept our apologies for any inconvenience caused. We will remove your cell number immediately and get someone from Management to contact you.
Kind regards
Vanessa Pretorius
PA to Operations Director
LO
Linda O's updateReviewer Update
14 Jun 2021, 07:32Someone from management did contact me & assured me that my cell number would be deleted. I also mentioned that as from 1Jul21 the POPi Act would come into effect & it was clear that Cashbuild had made not attempts to be compliant. From his response it appeared that he was unaware of the act & any implications. This morning I again got another sms. This is just plain unprofessional & a pure sign of desperation.
LO
Linda O's update14 Jun 2021, 07:32
Reviewer Update
Someone from management did contact me & assured me that my cell number would be deleted. I also mentioned that as from 1Jul21 the POPi Act would come into effect & it was clear that Cashbuild had made not attempts to be compliant. From his response it appeared that he was unaware of the act & any implications. This morning I again got another sms. This is just plain unprofessional & a pure sign of desperation.
Cashbuild's replyOfficial
14 Jun 2021, 08:22Good morning Linda
We are truly sorry to hear that your cell number has not been removed as yet and assure you that it will be done immediately.
We apologise once again for the inconvenience caused.
Kind regards
Vanessa Pretorius
PA to Operations Director
We are truly sorry to hear that your cell number has not been removed as yet and assure you that it will be done immediately.
We apologise once again for the inconvenience caused.
Kind regards
Vanessa Pretorius
PA to Operations Director
Cashbuild's reply14 Jun 2021, 08:22
Official
Good morning Linda
We are truly sorry to hear that your cell number has not been removed as yet and assure you that it will be done immediately.
We apologise once again for the inconvenience caused.
Kind regards
Vanessa Pretorius
PA to Operations Director
We are truly sorry to hear that your cell number has not been removed as yet and assure you that it will be done immediately.
We apologise once again for the inconvenience caused.
Kind regards
Vanessa Pretorius
PA to Operations Director