Bad service rendered AGAIN!!!

From the 7th July 2022 I have been struggling to make arrangements for cashbuild Protea Glen and Protea Gardens 2 stores to collect one of the item Order.No. WEB-10278 that I needed it to return back to the store for a replacement. I have numerous emails between this two store managers sending me from one store to another not willing to assist. This shows that cashbuild store branches care more about their differences as individuals rather than to assist the customer. It is clear that this managers don't get along therefor as a customer I'm caught between their differences. I believe whoever manager that received my request, should have dealt with it or escalated to the relevant manager/staff not to keep sending me to one manager to another.

I have made 5 orders in 4 months from this 2 stores but I'm being treated so badly for just one item that I need to be collected for a replacement...

Two complaints in less than a month clearly this means this stores need new management.