Bad service from head office

I app**** for Zakhele ikhaya grant at cashbuild Phumlani mall in Clayville on the 26 March 2025. On the 30 March 2025 I received a call from the head office to confirm that they have received my application. Ever since that call I've never ever heard or received any communication from them ,on 14/05/25 I called the head office to do a follow up I was told to speak to a lady called Rebecca Malatji, when I got through to her she told me that the person whom received or has my application will contact me shortly. I later on called to find out what's the hold up as still no communication was made she rep**** the same way that the person who has my application will call me back. Today 15/05/25 I once again called Rebecca she told me to call after few minutes cause they other lady is still busy on another , so I did call later I was put on hold transferred around then back to Rebecca whom still said that the other lady is still on a call an she will call me back , I'm still waiting for someone to call me till now or are they waiting for Jesus Christ to return on earth so they can call me ,I don't know. If this is the kind of service head office gives to their customers then I wonder where will the shop be in 5years to come, the instore service was excellent way way better than the head office. I hope Jesus returns ASAP so someone can help me