Bad service from Cashbuild

Cashbuild Meadowlands has a very bad customer support services. I had an account with them and had purchased over R60000 of building materials/accessories.

Imagine purchasing just ordinary Silicon gun around 16.50pm and when I get to my property, my handyman realised that the gun isn't good. I couldnt return it as it was distanced and cannot just go such trio just a gun of R50 because I can easily go next morning as its already closing hour.

When I got there the next morning, Samuel whose a staff of Cashbuild told me i broke the gun and must get out. The item cannot be replaced or refunded. He said I broke it and thereafter come to them for exchange and that I am typically lying.

Why would I lye for just a gun of R50? I have been buying from them for a very long time and have purchased items valued lots more. R50 cannot affect my financial situation but I am highly disappointed with such attitude and manners from the staff.(Samuel).

I would appreciate if Hellopeter could intervene and call them to action.