Bad service at Cashbuild Phillipi

I went to buy material at Cashbuild in Phillipi and paid for it Friday 30th and the consultant (called Rasta) advised me it'll be a free delivery since i also stay in Phillipi. He told me he will deliver on Saturday as i am not available during the week. I asked him to call me when they were ready to bring the material but no one called me Saturday. I went to them Sunday morning to find out what's going on as the material was needed. He gave me an excuse that there was no power, he didn't bother to notify me of this and i was there for almost 2 hours with no one to assist me even the manager was no help. They kept on repeating the "no power" story as if the stop didn't have electricity the whole day. I received no apology only bad service from the consultant including his manager. I didn't get the material and i requested my money back for Rasta to tell me the money i paid on Friday was still in my bank account. I have never dealt with such poor service. I want my money back cause clearly they don't have a way of dealing with people.

Either i get the material delivered this weekend as they promise or i get my money back. I find it rude that he didn't call to advise of the issues they had and the Manager to only tell me it was out of their control. The lack of customer service at Cashbuild Phillipi is shocking. Both the manager and the consultant didn't have a name tag.

I work Monday to Saturday and i don't have the time to be going up and store to Cashbuild reminding them of what they promised. If they can't deliver, they must refund