Bad service at cash build Pretoria west

My parents and I visited the store on Saturday 6 Nov and had an excellent customer experience from the gentleman (James) if my memory serves me correctly who assisted us with our needs, this was unfortunately clouded by the cashier who gave us attitude. This was forgivable after I spoke up and let her know I wasn’t quite happy with her tone.

Part of the purchases was meant to be delivered. The driver called me for directions to which I asked he please called my dad as I’m in the middle of an online exam but upon arrival he will find me home to receive the goods. He told me he didn’t know my dad and hung up on me. About 30 minutes later they arrived, this man was so rude to me, he pointed his finger at me as I explained I’d need part of the delivery on a different side of the yard. He exclaimed he only offloads at one spot. It was raining and unfortunately some of the things couldn’t stay in that particular spot as they would get ruined, I made means to get outside help as I couldn’t carry them myself.

I tried to voice my concerns to the manager of the store who told me they would speak to the driver upon his return. The two people managed to put (James) good service to shame. It was mentioned some of the staff act terribly when on site and I hope this can be addressed as it tarnish’s the reputation of the company. No one wants to be treated so harshly, it terminates the excitement of the plans you initially had for the products bought. I’m extremely disappointed!