Bad Service and Immediate loss of Customer

Dear Cashbuild Management,I am writing to formally log a serious customer service complaint regarding an incident at your Vryheid branch on 28 July 2026 at approximately 2:30 PM.While trying to make a product inquiry, I was assisted by an employee named Khaya Mdlalose. Instead of assisting me, Mr. Mdlalose confidently stated that "it is not his job to know" his product stock or specifications. He explicitly told me that his only job is to hand over exactly what the customer asks for, and that I must know the exact details myself without expecting any assistance from him.His dismissive attitude and complete refusal to offer basic customer support made me leave the store immediately.As store owners and managers, please consider the direct negative impact this behavior has on your business:Immediate Revenue Loss: This hostile interaction completely halted my purchase. I walked out without buying anything and will now spend my money at a competitor.Destruction of Brand Loyalty: Cashbuild’s reputation relies heavily on being a helpful partner for builders and DIY customers. Staff members who refuse to guide patrons directly undermine your brand.Wasted Marketing and Operational Costs: Your company spends significant resources to bring footprints into the store, only for unhelpful staff to actively drive those customers away.I expect a higher level of professionalism from Cashbuild staff. I strongly urge local management to address Mr. Mdlalose's conduct and reinforce basic customer care standards at the Vryheid branch.