Bad service and attitude

Cash Build Fort Beaufort has no care at all for their customers. My dad bought some material on Tuesday the 29th October 2019 and we were promised that it will be delivered the next day Wednesday the 30th or latest Thursday the 31st as my father begged the manager to make sure that atleast Thursday the 31st it must be delivered as the builders were ready to use the material. The manager Mr Lombard agreed. I called Wednesday the 3oth to check if they managed to deliver our material as their truck was at our place but realised it's not our material they were in a wrong house. They said it will be delivered as there are 2 loads to Addelaid. We recieved nothing on Tuesday.

I called again on Thursday the 31st after my father notified me that he spoke to them in the morning they were loading our material after 14:00 there was still nothing. Called in and spoke to a manager who first denied the payment but that was sorted out as the order was under my cousins name. He said their delivery takes 3 days which was not what innitially said to my father. He arrogantly told me that he has a truck and a bakkie that do the deliveries and that he has so many customers that he needs to deliver to. I explained to him that in the morning they called my father to say they are loading and the material will be delivered and nothing was delivered upon to my father talking to the driver he was notified that they never loaded his material due to truck being full. The manager kept on telling him that the material will be delivered. When I called to check that's when the attitude changed to the manager even denying promising my dad that the material will be delivered by Thursday to being very rude and arrogant to me when I called to find out. He then told me that the material will be delivered Friday on which I asked if is it porsible for them to deliver in the morning and again he was not willing to assist. We eventually recieved the material Friday afternoon.

My main issue is that they have no care and respect for their customers, the way the speak to the customers to the way they do things.