Bad Service

Paid for building material on Saturday morning 29th June, nothing has been delivered even though we were promissed to receive delivery on monday 1st JUly, noone bothered to call and explain why there's delay. When I called this afternoon, the employee was just casual and said they'll deliver on Thursday morning. At 16h32 I called head office customer service *** about five times, my call was dropped deliberately about x5 times, until i told the female employee who was dropping my phone that am going to report her and escalate this to her managers. She just listened and said nothing till I dropped my phone.