Bad service

On the 28 of February 2019 I went to Cashbuild Nelspruit Plaza, Hensel str. I was assisting by Mr Elias Mona who was very rude towards me. It was bit raining that day by the time I was in shop and he asked me if I have a tent and I told him I don't have as it wasn't raining by the time I left my place. He told me not to make my problem his problem and I asked him why he said that. And he told me that Cashbuild is not his shop and I just let it go without lodging any complain and his colleagues assisted me. And again on the 12 of March 2019 I went to Cashbuild to buy Lintol Concretes and again Mr Elias Mona was involved , his colleagues asked him to borrow them a tape to measure the size of Lintols. And he refused telling them the client must bring his own tape and I asked the guys what must I do now as I have waited for almost one and half hour. The poor guys didn't know what to do since they were so scared of him saying he is just like that, he is so rude. and what I did asked for the manager and the lady wearing a name tag by the name of Nomndeni Thubane came to intervene, who according to me seems so *********** and lack the qualities of a manager , when I tried to explain my story she didn't bother to hear me out instead she only asked her colleagues who told her that Elias Mona refused to give the tape to his colleagues and she went outside where he was standing and by the look from inside she was smiling with him and brought the tape back to the guys and never bothered to offer an apology to me for my time wasted and when I asked her why what is the solution so that this kind of behavior never happened again, she kept quiet. Cashbuild is a big brand they must in future hire competent managers. And in future I will really reconsider buying any goods from that shop. My time has been wasted by *********** staff.