EN
Esther N

1 reviews | Active since Mar 2017

29 Mar 2017, 10:53

Bad service

<p>I went to Cashbuild Greenstone and the service I got there is so appauling they delivered my stock at 8pm at night and some of the building material was not delivered on time and when I asked why didn't they have the decency to pick up the phone and call me to at least let me know there is a slight delay the manager 'Qcawe" told me I'm not the only customer. Despite all that we still went back to buy more material as we were giving them that benefit of the doubt and the shami thin happend to they constanlty blaming their supply but they still not in contact with me to updat me what is going on , I have to pick up the phone and call them back and request for them to call me back. Half of my bricks were broken cause they were in a hurry to fetch the rest of the stock and they also didn't apologise. I still cant believe that this is the way their customers are being treated like **** as if thought we not pay, I didn't take this material on credit I bought it cash. I am disgusted at their customer service.</p>

0
Replies (1)
Cashbuild
Cashbuild's reply29 Mar 2017, 13:50
Official

Good day

Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is totally unacceptable.

I will get our Divisional Manager to contact you shortly to resolve this issue.

Regards

Vanessa Pretorius

PA to Operations Director