Bad customer service from cashbuild OLIEVENHOUTHBOSH

I placed an order for building materials, which were not delivered on time. When I followed up and raised a complaint, I was told I could come in to collect a refund. However, when I later enquired about the refund process, I was informed that there were no funds available for reimbur*****t. Meanwhile, my workers have been waiting on site for the materials, which has caused unnecessary delays and inconvenience.

This is not the first time I have experienced such issues with your branch. In a previous incident, Cashbuild sent a driver who was visibly intoxicated and accompanied by his girlfriend to deliver sand. Given the state of the driver, I refused the delivery. When I contacted Cashbuild’s service provider to address this matter, I was told a different story — they claimed that repairing one of their trucks costs R55,000 and that the amount I paid was less than the cost of the vehicle.

To my surprise, the same driver from the earlier incident was sent again to deliver the material today. I declined the delivery, as I do not wish to engage in another confrontation. I was told I would receive a call back regarding this matter, but I am still waiting for a response.

I also informed your staff that I have found an alternative quotation elsewhere, as I urgently need to place an order before 14:00 today. Unfortunately, they offered no response and simply remained silent.