Bad Communication

I would like to fill a complaint, I made a quote on the 5th of Jan and paid for it the same day. But Ieft the material in the store as I only needed the stuff towards the end of the month. And I was told to call few days prior the day I want the stuff to be delivered.<br> <br> I called yesterday and I got told that I need to pay an extra amount of R1 399.00 from the R8 433.27 that I already paid, because the quote has expired and the door frames have went up from the price that I bought them for at quote stage. <br> <br> If I knew that this would increase to such an amount, I could have kept the material at home.<br> <br> For me it's not about the money but it's more of customer service. Communication is a key through everything, specially when you rendering services to people. I went into the store to find out about this whole thing and I got assisted by the Ass. Store Manager but she said she can't do anything about this issue but she can talk to the store manager. She promised that He will call me today but I'm still waiting on that call. My customer journey has been unpleasant and I would really appreciate someone to come back to me, as I need the stuff. <br> <br> I tried sndn ths on ur site bt it dsn