Zero for Customer Service

Once again my nephew went browsing around and found a Bosch washing machine at Cash Crusaders Kempton Park. He was guaranteed that the machine had been tested and that there is a 6 month warranty. I transferred the payment over to them and waited a day and was then told I could collect the machine. Off we go to fetch the machine, my nephew connects it and we switch it on. Voila!! Or so we thought. All the connectors are in the drum of the washing machine and we are not able to open the door. We sit for hours on google trying to work out how to get the door released and nothing happens. We phone them on Thursday and tell them the machine is broken. Friday morning the Msangq the technician arrives without the proper tools and can’t repair the machine. Needless to say the mess they left in my townhouse was a disgrace. We get hold of Abraham and tell him to collect the machine and repair it at the shop. They didn’t pitch up. On Saturday I called them and told them I want a refund immediately and that they must collect their machine and was told that the manager is off for the weekend. Please warn people not to buy any 2nd hand appliances as they will be utterly disappointed and disgruntled.