GT
Gerrie T

1 reviews | Active since Jun 2021

10 Jun 2021, 10:35

Wrong fully accused in Cash Crusaders by Manager

I went into the store at Cash Crusaders Edenvale today and I saw a broken guitar on the shelve and I report it to the sales lady on the floor. She asked me if I broke it and my reply was that I did not I saw it on the shelves like that.

As I left the store the store manager Siboniso Khanyi called me back and accused me of braking the guitar and he will charge me for the broken guitar. My reply to him was to go and check your cameras and then you will see that it was not me. I also said if I broke the guitar would I report the broken guitar.

The store was full of people and I did not like the way he handled this situation, he did not get his facts right in the first place , just accusing me for something I did not do.

He went and had a look at the camera and came back to me and said the camera shows it was not me, but the damaged was done and the customers was looking at me as a ******** and I did not appreciate this.

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Replies (7)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply10 Jun 2021, 12:45
Official
Good Afternoon,

Thank you for bringing this to our attention and our sincerest apologies for the service you received - this is not the experience we would like our customers to receive in our stores.

Please note that i have escalated the matter to the relevant senior management who will be in direct contact with you

Thank you 
GT
Gerrie T's update21 Jun 2021, 14:00
Reviewer Update
Good day, it is the 21st of June and the incident happened on the 10th of June and as promised that a Senior manager will contact me. Which did not happened.

Is it that they have too many complains or is it that the manager actually don't care?

It makes you wonder what happened to our country customer service? Or does it exist?

I don't thinks so. Not at Cash Crusaders.

Must we stop to support them until they can bring customer service back or not?

Just asking??
Cash Crusaders Franchising
Cash Crusaders Franchising's reply21 Jun 2021, 14:04
Official
Good Afternoon Gerrie,

Our apologies we were told that you had been contacted on 11 June 2021  - i have asked the senior management to please call you urgently

Thank you 
Cash Crusaders Franchising
Cash Crusaders Franchising's reply21 Jun 2021, 14:47
Official
Kindly provide a cell number that you can be contacted on as the store has been trying to contact you since 11 June and it goes straight to voicemail.

Thank you 
GT
Gerrie T's update21 Jun 2021, 14:48
Reviewer Update
Well if somebody did contact me, should I place this on here or not. My opinion your manager don't need to contact me. If he really wanted to solved this problem he would have contacted me already and he did not.

Our new customer service.

Wow, no wonder people immigrate to different countries.
GT
Gerrie T's update21 Jun 2021, 14:50
Reviewer Update
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Cash Crusaders Franchising
Cash Crusaders Franchising's reply21 Jun 2021, 14:52
Official
Thank you so much