1 reviews | Active since Jun 2021
Wrong fully accused in Cash Crusaders by Manager
I went into the store at Cash Crusaders Edenvale today and I saw a broken guitar on the shelve and I report it to the sales lady on the floor. She asked me if I broke it and my reply was that I did not I saw it on the shelves like that.
As I left the store the store manager Siboniso Khanyi called me back and accused me of braking the guitar and he will charge me for the broken guitar. My reply to him was to go and check your cameras and then you will see that it was not me. I also said if I broke the guitar would I report the broken guitar.
The store was full of people and I did not like the way he handled this situation, he did not get his facts right in the first place , just accusing me for something I did not do.
He went and had a look at the camera and came back to me and said the camera shows it was not me, but the damaged was done and the customers was looking at me as a ******** and I did not appreciate this.
Thank you for bringing this to our attention and our sincerest apologies for the service you received - this is not the experience we would like our customers to receive in our stores.
Please note that i have escalated the matter to the relevant senior management who will be in direct contact with you
Thank you
Thank you for bringing this to our attention and our sincerest apologies for the service you received - this is not the experience we would like our customers to receive in our stores.
Please note that i have escalated the matter to the relevant senior management who will be in direct contact with you
Thank you
Is it that they have too many complains or is it that the manager actually don't care?
It makes you wonder what happened to our country customer service? Or does it exist?
I don't thinks so. Not at Cash Crusaders.
Must we stop to support them until they can bring customer service back or not?
Just asking??
Is it that they have too many complains or is it that the manager actually don't care?
It makes you wonder what happened to our country customer service? Or does it exist?
I don't thinks so. Not at Cash Crusaders.
Must we stop to support them until they can bring customer service back or not?
Just asking??
Our apologies we were told that you had been contacted on 11 June 2021 - i have asked the senior management to please call you urgently
Thank you
Our apologies we were told that you had been contacted on 11 June 2021 - i have asked the senior management to please call you urgently
Thank you
Thank you
Thank you
Our new customer service.
Wow, no wonder people immigrate to different countries.
Our new customer service.
Wow, no wonder people immigrate to different countries.
